Refund policy

Return of online purchases We offer 14 days of return and refund as per European Law on all online orders, including sale items and items bought from our Odd Stock. Your item must be unused and in the same condition that you received it, including the original packaging.

The 14-day return period starts from the day you receive your order (or collect it in store for Click & Collect orders).

You may handle and try on items as you would in a physical store. However, you may be liable for any diminished value if the item has been used or handled beyond what is necessary to establish its nature, characteristics and functioning.

Return of in-store purchases Sale items purchased in-store are not refundable. We only accept a return/refund on regular-priced items. We do not accept items that are intimate goods or fragrances. The exception are intimate goods or fragrances that are not tried on, and their package returned unopened. 

For hygiene reasons, sealed items (such as intimate goods and fragrances) can only be returned if the seal is unbroken and the packaging is unopened.

How to return

To register your return, please visit our return portal and follow the instructions. You will need your order number and email address. Once your return is registered, we will provide you with a return shipping label. 

As a customer, you do not need a commercial invoice, as we provide it digitally to the shipping company. Please note that we do not accept returns sent without our provided return label. All returns must be shipped using the return label issued by us — returns sent independently, without our label, will not be accepted or refunded. 

If you need any assistance, please contact us at shop@lundochlund.se

IMPORTANT NOTE: Orders within the European Union are shipped DDP (Delivery Duty Paid), meaning that taxes and duties are included in the final price. For countries outside of the EU we ship DDU (Delivery Duty Unpaid). That means you might be liable to pay tax and duty upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.

Return costs Please note that the cost of the return label will be deducted from the total refund amount, see prices below:

  • Sweden: 100 SEK for DHL or PostNord
  • Norway: 150 SEK for PostNord or FedEx
  • Europe: 200 SEK for FedEx or DHL
  • UK: 200 SEK for FedEx
  • North America: 400 SEK for FedEx
  • Asia and the Middle East: 500 SEK for FedEx
  • Rest of the World: 600 SEK for FedEx

These return-label fees reflect the cost of return shipping and will be deducted from the refund for online returns made under the right of withdrawal (change of mind).

Refunds Once your return is received, inspected and approved, your refund will automatically be applied to your original method of payment. There is often some bank processing time before a refund is shown in your account.

Refunds for online orders include the item price and the original outbound standard shipping cost (if paid). If you selected a premium shipping option (e.g., express), only the cost of the standard shipping option will be refunded.

We may withhold the refund until we have received the returned goods, or you have supplied evidence of having sent back the goods.

Refunds will be processed no later than 14 days from the day we are informed of your decision to return, provided the returned goods (or proof of return) have been received.

International duties & taxes 

IMPORTANT NOTE: Orders within the European Union are shipped DDP (Delivery Duty Paid), meaning that taxes and duties are included in the final price. For countries outside of the EU we ship DDU (Delivery Duty Unpaid). That means you might be liable to pay tax and duty upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.
Orders within the EU are not subject to import duties.
For non-EU destinations, orders are shipped DAP (Delivered At Place): local import VAT, duties and handling fees may apply and are the responsibility of the customer.

Exchanges You cannot exchange for a different item. Return your item as described above, then make a separate purchase for the new item.

Shipping Policy
Return, Refund and Exchange Policy