Shipping policy
Shipping
We ship worldwide using trusted carriers such as FedEx, DHL and PostNord. All orders are dispatched from Stockholm, Sweden.
Free shipping is available on most international orders above a certain value depending on destination.
Delivery times are estimates and may vary depending on destination. We aim to dispatch orders the same day whenever possible. Orders are packed and shipped during our store opening hours, Monday to Friday between 10:00 and 18:00 (CET). Orders placed after 16:00 on Fridays will be dispatched the following Monday.
Shipping costs and delivery options will always be clearly displayed at checkout based on your destination.
All orders are shipped to the nearest service point based on the shipping address provided at checkout.
Please note: the available carriers and service-point options may vary depending on destination and local network coverage.
Sweden & European Union (No import duties)
Orders shipped within the European Union are not subject to import duties or additional taxes. Orders are shipped using DHL, FedEx or PostNord depending on destination.
Delivery time:
- DHL Freight: 3–5 business days
- FedEx Economy: 3–5 business days
-
FedEx Priority: 1–3 business days
Shipping fees shown at checkout are per order and based on destination and selected service.
| Region | DHL Orders Under 1500 kr | DHL Orders over 1500 kr |
| Sweden (1-3 Days) | 50 kr | Included |
EU Pricing in SEK
| Region | FedEx Priority | DHL |
|
EU - Under 3000sek |
230 SEK |
170 Sek |
| EU - Over 3000sek | 100 SEK | Included |
Non-EU Countries – Import duties may apply
Orders shipped outside the EU are sent DAP (Delivered At Place).
This means import duties, VAT, and handling fees may be charged by your local customs authority upon delivery.
Delivery time:
- PostNord Parcel Locker: 1–3 business days
- FedEx Economy: 3–5 business days
-
FedEx Priority: 1–3 business days
Please note: for non-EU destinations, customs authorities may require payment before delivery. These charges are not controlled by Lund & Lund and are non-refundable by Lund & Lund.
Orders below £300, 250 CHF, $400, 3000 NOK
| Region | FedEx Economy | FedEx Priority | Postnord |
| UK | £15 | £19 | X |
| North America | $35 | $40 | X |
| Switzerland | 20 CHF | 25 CHF | X |
| Rest Of the world | 350 Sek | 450 Sek | x |
| Norway | X | 200 NOK | 150 NOK |
Orders Over £300, 250 CHF, $400, 3000 NOK
| Region | FedEx Economy | FedEx Priority | Postnord |
| UK | Include | £10 | X |
| North America | Include | $10 | X |
| Switzerland | Include | 10 CHF |
X |
| Rest Of the world | Include | 200 SEK | X |
| Norway | X | 100 NOK | Include |
Pick up in store
We offer pick up in store, Once your order is ready to collect, you will receive an email notification. Orders are prepared during our store opening hours, Monday to Friday between 10:00 and 18:00 (CET).
Please bring your order confirmation when collecting your order.
Orders must be collected within 14 days from the time you receive the pickup notification. If the order has not been collected within this period, and we have not heard from you regarding an extension, the order will be cancelled and refunded.
If you need more time to collect your order, please contact us and we will be happy to assist.
Please note that orders placed online and collected in store are still considered distance purchases, meaning the standard 14-day return policy applies.
The 14-day return period starts from the day you (or someone on your behalf) collects the order.
Returns
We offer 14 days of return and refund as per European Law on all online orders, including sale items and items bought from our Odd Stock. Your item must be unused and in the same condition that you received it, including the original packaging.
You can make your return here: https://returns.yayloh.com/retailer/lundochlund/
IMPORTANT NOTE: Orders within the European Union are shipped DDP (Delivery Duty Paid), meaning that taxes and duties are included in the final price. For countries outside of the EU we ship DDU (Delivery Duty Unpaid). That means you might be liable to pay tax and duty upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.
